Terms of Service

§ 1 General, scope

These General Terms and Conditions (GTC) apply to all of our business relationships with our customers. Our terms and conditions apply exclusively. Deviating, conflicting or supplementary terms and conditions of the customer only become part of the contract if and to the extent that we have expressly agreed to their validity. This approval requirement applies in any case, for example even if we carry out our services without reservation in knowledge of the customer’s terms and conditions.

§ 2 Offers

Our offers are non-committal and non-binding. All services can be purchased from us as a voucher. All vouchers/loyalty pass cards sold by us are valid for two years (vouchers are not transferable). Special offers are only valid within the advertised period and are to be taken advantage of during this time or are valid as long as they are in stock. Vouchers cannot be paid out in cash. §3 Appointments, Treatments All legally competent persons over the age of 18 are treated at their own request and by appointment. For persons under the age of 18, the consent of the legal representative is required. If the customer requests a special treatment appointment, we will try to accommodate this request. However, due to the large number of appointment requests, this is not always feasible. Agreed dates are binding. If the client cannot or does not want to make use of a treatment appointment for services that extend over several treatment appointments, an alternative appointment for the canceled appointment must be agreed upon at his request. The duration and scope of the treatment depend on the prior and individual agreement and the skin type. We give treatment recommendations, the decision about the type of treatment is made by the customer. If we are unable to meet an appointment for reasons beyond our control or force majeure, the customer will be informed immediately, provided that the address and contact details provided enable us to contact them promptly. In this case, we are entitled to postpone the appointment at short notice or to withdraw from the contract. Our statutory rights of withdrawal and termination remain unaffected. In justified cases, appointments can only be accepted after appropriate advance payment.

§ 4 Default by the customer / models

If the customer does not appear for the agreed treatment appointment and does not cancel this appointment at least 24 hours in advance, we are entitled to charge the customer for the appointment not canceled in good time in accordance with Section 615 BGB. The customer is not entitled to compensation. For models, the liability deposit is withheld. If you arrive late, you are only entitled to treatment during the agreed treatment period. We are also entitled to charge for the full treatment time if the treatment has to be completed on time due to a subsequent appointment. Time shifts and delays in a treatment appointment, regardless of which contractual partner is responsible for or caused by them, are irrelevant until a period of up to 15 minutes has expired. § 5 Prices and terms of payment Unless otherwise agreed in individual cases, our current prices at the time the contract is concluded shall apply. In the case of pigmentations, the agreed prices are due upon completion of the individual treatment. After completing the number of treatments we recommend, the refresher prices apply within 2 years of each treatment. If the recommended number of treatments is not taken, the prices for new treatments apply after 12 months. The agreed prices are due upon completion of the treatment. In justified cases, appointments can only be accepted after appropriate advance payment. Payments must be made in cash. This applies accordingly to sales of products or vouchers.

§ 6 Warranty

Within a cosmetic treatment, products corresponding to the needs of the respective skin type are used. However, no guarantee can be given regarding tolerability and success. This applies in particular if questions in the preliminary discussion were not answered adequately or truthfully by the customer. Notifications of defects by the customer must be in writing to be effective. Otherwise, the customer’s warranty claims are based on the statutory provisions. Promotional goods, individually ordered goods or goods that have already been used cannot be exchanged. For the rest, an exchange is only possible upon presentation of an allergy certificate.

§ 7 Liability

Our liability and that of our employees and vicarious agents for contractual breaches of duty and tort is limited to intent and gross negligence. This does not apply in the event of a breach of an essential contractual obligation, i.e. an obligation the fulfillment of which is essential for the proper execution of the contract and on the observance of which the customer relies and may rely. In the event of slight negligence, however, liability is limited to compensation for the foreseeable, typically occurring damage. The above limitations of liability do not apply to claims arising from the Product Liability Act or other statutory guarantee liability or injury to life, body and health.

§ 8 Personal data and privacy

The customer assures to provide us and/or the owner with all personal data and information relevant for the professional treatment of the requested service. This data is stored on the customer file card in written or electronic form. We undertake to use this data only for the purpose of the service to be provided, taking into account the data protection clauses, and not to pass the data on to third parties or external persons without written consent. We are committed to keeping secret and confidential any information discussed during treatment or service. Information is classified as confidential if the customer expresses this or if this can be inferred from the content of the information. Confidentiality will be waived if decided by a court of law and we have been released from the confidentiality clause.

§ 9 Final Provisions

The customer is only entitled to set-off or retention rights insofar as his claim has been legally established or is undisputed. The customer is not entitled to assign his claims from the contract. Should one or more of the above provisions be invalid, the validity of the remaining provisions shall not be affected. This also applies if part of a regulation is ineffective but another part is effective. The respective invalid provision shall be replaced by the parties with a provision that comes closest to the economic interests of the contracting parties and does not conflict with the remaining contractual agreements.